Care and Warranty
Staron® and Tempest® is a durable and repairable product that will last for many years with simple care. Follow these instructions to preserve your Staron® and Tempest® solid surface products.
Everyday Care
General cleaning of your Staron® and Tempest® solid surfaces can be done by wiping the surface with a damp cloth or sponge, then dry with soft cloth or paper towels to prevent spotting; especially in areas with hard water.
Basic Stains
Clean with an ammonia-based product such as household glass cleaner or commercially available non-abrasive spray-on cleaners for solid surface products. Wipe dry with a soft cloth or paper towels to prevent spotting.
Stubborn Stains and Minor Scratches
There are over 70 colors available in Staron® and Tempest® products and each color can be supplied with a different type of finish by a Staron certified fabricator/installer. Dark colors in countertop surfaces and particularly dark colors that have been finished to a gloss, like anything else, will potentially show signs of use, such as scratches and soap residue, more readily than light colored solid surface materials.
Therefore, a gloss finish generally requires additional maintenance and care to retain its original luster. Different cleaning techniques are required to remove stubborn stains and minor scratches depending on the type of finish and color as detailed in the following instructions (Note: please contact your certified fabricator/installer if you are uncertain which type of finish is applied to your Staron solid surfaces).
DO NOT attempt to repair deep scratches, chips or burns, contact a certified Staron fabricator/installer.
- MATTE FINISH is the standard finish delivered by your certified fabricator/installer. It is a low or no-sheen finish and is recommended in all high-use areas.Scrub in a small circular motion with a wet sponge and an abrasive cleanser such as Soft Scrub®. Darker colors tend to require more attention than lighter colors.
- SATIN FINISH has a slightly higher sheen than Matte and requires more attention depending on frequency of use and area of application.Lightly scrub surface in a small circular motion with a wet sponge and an abrasive cleanser such as Soft Scrub® over stain or scratch. Darker colors tend to require more attention than lighter colors. Scrubbing too aggressively may actually reduce the gloss level.
- GLOSS FINISH is a higher and reflective sheen that requires additional care and maintenance. It is important to note that a Gloss finish, especially on a dark color, will require more care than a Matte/Satin Finish. Therefore, be sure not to apply the same method or process recommended for a Matte/Satin finish when caring for a Gloss finish. Repeat the procedure shown below – If stain persists, contact your certified fabricator/installer for assistance.DO NOT USE ABRASIVE CLEANSERS AND PADS OF ANY TYPE ON A GLOSS FINISH; PLEASE CONTACT YOUR Staron® RETAILER/DEALER FOR MORE INFORMATION.Spray a non-abrasive product such as Formula 409® over stain and wait for a couple of minutes. Then, scrub in a small circular motion with a wet sponge. Darker colors tend to require more attention than lighter colors. Scrubbing too aggressively may actually reduce the gloss level. Do not use abrasive cleansers, pads or steel wool…
After completing the above procedure, rinse with clear water and wipe dry with a soft cloth or paper towels to prevent spotting. To enhance the visual color clarity and hide minor scuffs, apply Countertop Magic® cleanser (available at any hardware store or supermarket) and wipe away excess with a soft cloth.
Preventing Damage
Minor damage that may accidentally occur is most often repairable by a Staron certificated fabricator/installer or repair expert. However, be sure to follow these guidelines to prevent damage to your Staron® and Tempest® surface:
- HEAT
Staron® and Tempest® Solid Surfaces have excellent heat resistant properties compared to other countertop materials. However, placing hot pans, as well as some heat-generating appliances such as electric grills or deep-fryers, can damage the surface. Always use a hot pad or a trivet with rubber feet to protect Staron® and Tempest®. Avoid subjecting Staron® and Tempest® Solid Surfaces to extreme hot temperatures.
- CHEMICALS
Avoid exposing Staron® and Tempest® Solid Surfaces to strong chemicals such as paint removers, acetone, and oven cleaners. Surfaces exposed to these chemicals should be promptly flushed with water; contact may cause spots that may require extensive repairs. Remove nail polish with a non-acetone-based nail polish remover and flush with water.
- SCRATCHES
Never cut or chop directly on a Staron® and Tempest® Solid Surfaces surface, always use a cutting/chopping board.
- FRACTURES
Avoid standing on countertops or dropping heavy objects on the surface.
NOTE
Gloss reduction, scratching, and staining on solid surfaces incurred over time due to use is NOT a manufacturing defect but is considered normal wear and tear ? The forgoing is NOT covered under the Staron® Limited Warranty. However, the countertop can be re-sanded and refinished periodically if you so choose — You will be charged the standard hourly service rate. If your Staron® and Tempest® product is accidentally nicked or deeply scratched, please contact your retailer/dealer or Staron certified fabricator/installer for advice about the most effective method of repair – most repairs are relatively quick and simple when performed by an experienced professional (service charge may apply).
For more detailed information, please contact your Staron dealer or visit us at www.staron.com.
Use of certain names is intended only to show a type of cleaning product. This does not constitute an endorsement or support for that product. Nor does the exclusion of any certain name product imply its insufficiency.
Want color choices? Staron® Solid Surfaces by Samsung are acrylic surfacing materials with an impressive color range, with more than 70 choices. The Tempest surface incorporates larger, translucent particulates and reflective chips into the material giving it a beautiful look that rivals quartz and natural stone.